Terms and Conditions for Pristine Auto Spa
These Terms and Conditions ("Terms") govern your use of the services provided by Pristine Auto Spa, located at 14 Regent Street, London, Greater London, SW1Y 4RX, United Kingdom. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. Services Provided
Pristine Auto Spa offers a range of automotive cleaning and detailing services including, but not limited to, exterior wash, interior cleaning, detailing services for cars, vans, and light commercial vehicles, paint protection, tyre shining, undercarriage wash, and various express car wash options.
2. Booking and Appointments
- We recommend booking appointments for detailing and specific services to ensure availability.
- Walk-in services are available for express washes and basic services but are subject to availability.
- Cancellations or rescheduling of appointments should be made with reasonable notice.
3. Your Vehicle
- You are responsible for removing any valuable or fragile items from your vehicle's interior prior to any service. Pristine Auto Spa is not responsible for loss or damage to personal items left in the vehicle.
- Please inform our staff of any pre-existing damage, faults, or special conditions pertaining to your vehicle before services commence. We will make a reasonable effort to note significant damage upon inspection.
- For interior cleaning, please remove excess rubbish and clutter to allow our team to perform the service effectively.
4. Service Quality and Limitations
- We strive to provide the highest quality of service. If you are not satisfied with the service provided, please notify a member of our staff immediately after the service is completed and before leaving the premises, so we can address your concerns.
- While we take utmost care, certain stubborn stains, deeply ingrained dirt, or excessive pet hair may require additional services or may not be entirely removable. We will advise you of such limitations prior to or during the service.
- Pristine Auto Spa uses industry-standard equipment and cleaning products. We are not liable for damage caused by pre-existing conditions of the vehicle, aftermarket parts, or non-factory installed accessories not declared by the customer.
5. Pricing and Payment
- Pricing for our services is displayed at our premises and on our official communication channels. Prices are subject to change without prior notice, but any change will be clearly displayed.
- Payment is due upon completion of services. We accept various payment methods.
6. Liability
- Pristine Auto Spa takes reasonable care in providing its services. However, we are not liable for damage to vehicles or personal property arising from circumstances beyond our control, including but not limited to acts of nature, or pre-existing conditions of the vehicle.
- Our liability for any damage directly caused by our negligence during service shall be limited to the cost of rectifying such damage, provided it is reported immediately upon discovery and found to be directly caused by our actions.
7. General Conduct
We expect all customers to conduct themselves in a respectful manner towards our staff and other customers. Aggressive or abusive behavior will not be tolerated and may result in refusal of service.
8. Amendments to Terms
Pristine Auto Spa reserves the right to update or modify these Terms at any time without prior notice. The updated Terms will be effective immediately upon their display at our premises or on our official online platform. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Information
For any questions regarding these Terms or our services, please contact us at:
Pristine Auto Spa
14 Regent Street
London, Greater London, SW1Y 4RX
United Kingdom
Phone: +44 20 7946 0888